Frequently asked questions

FAQ

How do I find the right crystal diameter?

Measure the crystal seat (or your old crystal) with a vernier caliper, following our guide: How to measure with a caliper. For an acrylic crystal, choose a diameter 0.1 to 0.2 mm larger than the seat, as the crystal is slightly compressed when fitted. For a mineral or sapphire crystal, take the exact diameter of the seat. You can then use our Find my crystal tool.

Mineral, sapphire or acrylic: which should I choose?

Acrylic is flexible and easy to polish, but it scratches. Mineral glass is a good compromise between price and durability. Sapphire is highly scratch-resistant. For a detailed comparison, see the Types of watch crystal page.

Do you offer quantity discounts?

Yes, prices are tiered on the same crystal: 10% off from 3 crystals and 30% off from 10 crystals.

What are the payment methods?

Payment is secure. For the full list of payment methods available in our shop, see our terms and conditions of sale.

What are the delivery times and costs? Can I order or have a parcel delivered abroad?

Verre-de-Montre ships throughout France and internationally. Delivery to a pickup point is free on orders of €49 or more. To check whether your country is served and for full details on rates and delivery times, see the Shipping page.

When will my card be charged?

If you choose card payment, the transaction is processed immediately when your order is confirmed.

How can I be sure that your site is secure for online payments?

Our partners Paypal and Payline guarantee fully secure transactions. For more details, see their websites: Paypal.fr, PayLine.com.

My discount code isn't working.

Please contact us via the Contact page.

I couldn't find the product I was looking for on your shop.

First, try our Find my crystal tool. You can also get in touch with a specific request at any time via our contact form.

Why follow us on social media?

Discover all the latest news and features we add to Verre-de-Montre.com through our social feeds, with exclusive images on Facebook and Instagram. Enjoy offers reserved for our community. Social media is also a quick way to reach us directly.

I'd like to buy in bulk.

Looking to place a large order? Beyond our tiered prices, send us the details and we'll come back to you quickly with a precise answer. See the Contact us page.

I'd like to get in touch.

If you haven't found the answer to your question, contact us.

Shipping and tracking

Where is your dispatch centre located?

Orders placed on our site are shipped from our premises in Occitania, mainland France.

Which carriers do you use?

All deliveries are handled by La Poste, Chronopost and Mondial Relay.

I made a mistake in my delivery address.

We work hard to dispatch as quickly as possible. As a result, address corrections must be sent:
If you order before 12 noon: contact us as soon as possible via the Contact form, via Facebook messenger, or leave a voicemail (+33 6 52 09 84 53).
If you order after 12 noon: contact us before noon the following day via the contact form.

After noon, orders are dispatched and the address you provided will be used. We cannot be held responsible for an incorrect address.

Can I cancel my order?

To cancel your order, contact us as soon as possible via the contact form or leave a voicemail on +33 6 52 09 84 53.

If the order has already shipped, please return it as is, by tracked mail, to:

Verre-de-Montre
BP 20075
31121 PORTET PDC
Mainland France

Return shipping is at the customer's expense.

How do I know if my order has shipped?

For tracked shipments, we add a tracking number to your personal account as soon as your order is dispatched. You also receive an email at the address provided. You can follow your parcel on the carrier's site: La Poste tracking

For untracked shipments, a dispatch confirmation email is sent.

Can I be delivered at home even if I'm out?

If you chose Letter shipping (with or without tracking), no signature is required - the parcel will be left in your mailbox. If it doesn't fit, the postman will leave a delivery slip so you can collect it locally. If you chose a service with signature, you'll need to be present. If you're not, the courier may drop your parcel at a local pickup point.

I made a mistake on my order.

Get in touch as soon as possible. Contact us

Customer service

I received my order and one or more items are missing.

If your order isn't complete on arrival, please contact us via the form. We'll send the missing items as soon as possible.

I received my order and one or more items are faulty.

If you receive a faulty item, contact us.

RETURNS

I'd like to return an item bought from Verre-de-Montre.

If you are not satisfied with a product, contact us before taking any action. See: Contact us. We'll come back to you quickly.

You have a 30-day exchange and refund window from the date you receive your order. After getting in touch with us, return the items by tracked mail to:

Verre-de-Montre
BP 20075
31121 PORTET PDC
Mainland France

For full details, see our Returns and exchanges and Return conditions pages.

How do I exercise my right of withdrawal?

You have 14 days from receipt to change your mind, and you may unpack the item to check its nature and that it works properly.

However, an item handled beyond what is necessary to establish its nature, characteristics and proper functioning (for example, a crystal already fitted to a watch) can no longer be resold: a deduction reflecting the loss of value is then made from your refund, and it may amount to the full price (article L221-23 of the French Consumer Code).

How to proceed:

1. From your account, under "Order history and details", click "Withdraw from the contract here". If you ordered without creating an account, use the contact form.
2. Send the product back within the following 14 days, preferably by tracked mail. Return shipping costs remain at your expense.
3. You will be refunded within 14 days of our receiving the return, using the same payment method, less any deduction described above.

Full details are in article 14 of our terms and conditions of sale.