At Verre-de-Montre we've built a system that makes it easy to return items for an exchange or refund. This illustrated guide shows you how to send back the items from your order. The step-by-step images make the process quick and clear.
The order shown in the screenshots is an example. The prices, references and product names are illustrative and do not reflect actual products currently for sale.
Jump straight to the section you need by clicking one of the links below:
Return for refund
Start by finding your order in your account: click My Account, then Order history and details.
Click Return / Exchange on the relevant order. Choose the A return button.
Tick the products you want to return for a refund and the quantity. If you'd rather exchange a product for another item from our shop, follow Exchange a product. Once selected, click Return a product.
In the illustrated example, 1 product is returned for refund (p377).
Once the return is confirmed, a summary is displayed. From this page you can print the return slip.
Return for exchange
If you'd like to exchange a product you ordered for a different reference, that's possible.
Note that shipping costs amount to €2.90 (subject to change). If the returned product is worth more than what you want in exchange, the difference is refunded. If it's worth less, the difference will be charged before we ship the new items.
Click your account, then Order history and details.
View the order containing the product to exchange, then click Return / Exchange. Choose the An exchange button.
Select the products you want to return for exchange. Then click the Add a product button in step 2. This opens a field where you enter the reference and quantity of the product you'd like in exchange. To request several products, click Add a product again.
Product references can be found on every product page.
Once you've picked the items, the total to pay appears (if your replacements cost the same as the returned items, only shipping is due). Then click Return a product.
A summary shows the items to return and the items you've chosen as replacements. Click "Proceed to payment" to settle the exchange fees.
Important: make sure the email address on your account is valid. That's the address used for the payment request.
The email is sent by service@paypal.fr with the subject "You have received a money request". The request appears under the name My-Distrib. Check the amount and click the Pay button.
The Pay button opens a new window directing you to the PayPal site. All the details from the email are shown again - the seller's name (My-Distrib or Verre-de-Montre) and the amount due.
If you have a PayPal account, use it to pay. If you don't, click the grey Pay without a PayPal account button. This does not create a PayPal account.
Enter your card details, then click Continue to finalise the payment.
How to send the products back
We only accept returns of new products in their original packaging. Every item (tools and spare parts) is systematically checked on arrival.
All our products are covered by the 30-day right of withdrawal. We recommend keeping the original packaging and handling the product with care; handling beyond what is necessary to check its condition and operation may result in a deduction from your refund (article L221-23 of the French Consumer Code). You are free to choose your carrier; tracked shipping is recommended.
We recommend a tracked service (tracked letter, Colissimo, etc.) for returns, so you can follow the parcel and avoid any delivery issues. Return shipping is at the customer's expense.
Send returns to:
Verre-de-Montre
BP 20075
31121 PORTET PDC
Mainland France