Skip to content
Since 2011 30-Day Returns Secure SSL Payment Shipped from France Responsive customer service

Privacy policy

How Verre-de-Montre handles personal data: what is collected, how it is used, and its limited sharing with carriers and payment providers.

Last updated: 21 July 2025

At Verre-de-Montre, we take the protection of your personal data seriously. This privacy policy explains how we collect, use and protect your information.

1. Information we collect

When you place an order or create an account, we collect certain personal data:

  • First and last name
  • Email address
  • Postal address
  • Phone number
  • Order details
  • IP address and browsing data

2. How we use your data

Your data is used to:

  • Process your orders
  • Contact you if there's an issue or for order follow-up
  • Personalise your experience
  • Improve our website
  • Comply with legal obligations

3. Data sharing

Your data is never sold. It may be shared with:

  • Logistics providers (carriers)
  • Payment services such as PayPal to secure transactions
  • Technical service providers strictly within the scope of our business

4. Security

We put in place technical and organisational security measures to protect your data against loss, alteration or unauthorised access.

5. Your rights

Under current regulations, you have the following rights:

  • Access to your data
  • Rectification or deletion
  • Objection to processing
  • Portability

To exercise your rights, contact us at contact@verre-de-montre.com.

6. Cookies

The site uses cookies to improve the user experience and to perform anonymous traffic analytics. You can adjust your preferences through your browser.

7. Legal basis for processing

We process your personal data on the following legal bases, in accordance with the GDPR:

  • Performance of a contract: processing your orders, managing your customer account, after-sales service
  • Consent: newsletter sign-up, non-essential cookies
  • Legitimate interest: improving the site, fraud prevention, traffic statistics (where cookie consent is not required)
  • Legal obligation: retention of invoices and accounting records

8. Retention periods

  • Order data: 10 years (accounting and tax obligations)
  • Customer account data: 3 years from your last activity on the site
  • Newsletter data: until you unsubscribe
  • Cookies and trackers: 13 months maximum

9. Transfers outside the European Union

Some of our service providers (in particular the payment services PayPal and Stripe) may process data outside the European Union. These transfers are governed by standard contractual clauses approved by the European Commission, ensuring an adequate level of protection for your data.

10. Complaints to the CNIL

If you believe that the processing of your personal data does not comply with applicable regulations, you may lodge a complaint with the French data protection authority (CNIL): www.cnil.fr.

11. Contact

For any data-protection question:

Verre-de-Montre - Privacy Service
BP 20075 - 31121 PORTET PDC - Mainland France
contact@verre-de-montre.com